Refund policy

Due to COVID19 and the nature of the goods we sell we have had to suspend our normal return and policy. All purchases made after February 15, 2020 carry a NO return policy, which means all sales are final and no refunds are possible.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For questions please contact us at support@knowatom.com 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Due to COVID19 and the nature of the goods we sell we have had to suspend our normal exchange policy. Purchases made after February 15, 2020 are not eligible for exchange.

Refunds
Due to COVID19 and the nature of the goods we sell we have had to suspend our normal return and policy. All purchases made after February 15, 2020 carry a NO return policy, which means all sales are final and no refunds are possible.